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Rat and/or Client Name Not Showing on Comms Panel or Comms not Being Sent/Received | |||
|---|---|---|---|
Step | Possible Causes | What to Confirm | Possible Solution |
| 1 | Rat or client XBL profile is set to "Appear Offline" | All XBL profiles are set to "Appear Online" | Set XBL profiles to "Appear Online" |
| 2 | Online Safety and Privacy settings prevent multiplayer gaming | Account Settings > Online Safety and Privacy Settings are Set to Adult Default | Client changes Online Safety and Privacy Setting to Adult Default. Client can change the settings back after the rescue if they're concerned about security/privacy. It's critical that this is set correctly, even just "hiding friends" is known to cause issues with the comms panel. A full reboot of the Xbox may be required for the change to be reflected (including pulling the power cord from the Xbox) |
| 3
| NAT Type | Network Settings > Network, NAT Type is Open | Client and/or rats with moderate/strict NAT Type hard reboot their Xbox including pulling the cord for 10 seconds |
Client and/or rats reconfigure their router for port forwarding or place the Xbox in the DMZ https://support.xbox.com/en-US/xbox-one/networking/nat-error-solution | |||
| Confirm that no other Xbox’s are connected to the Network and reboot the Client or Rat’s Xbox | |||
| 4 | Miscellaneous | In game text comms work | Rat invites client to wing (i.e. reverse wing) |
| Rat jumps to another system or drop to normal space and back to supercruise | |||
| Have the client SC Hop and attempt to wing from local. If that doesn’t work have the Rat follow the client and drop manually on their low wake | |||
| When all else seems to not be the problem, reboot the client and Rat(s) Xboxes. This is a bug that affects all platforms. | |||
Wing Invites are Immediately Cancelled or Unsuccessful | |||
|---|---|---|---|
Step | Possible Causes | What to Confirm | Possible Solution |
1 | Online Safety and Privacy settings prevent multiplayer gaming | Account Settings > Online Safety and Privacy Settings are Set to Adult Default | Client changes Online Safety and Privacy Setting to Adult Default. Client can change the settings back after the rescue if they're concerned about security/privacy. It's critical that this is set correctly, even just "hiding friends" is known to cause issues with the comms panel. A full reboot of the Xbox may be required for the change to be reflected (including pulling the power cord from the Xbox) |
| NAT Type | Network Settings > Network, NAT Type is Open | Client and/or rats with moderate/strict NAT Type hard reboot their Xbox including pulling the cord for 10 seconds | |
Client and/or rats reconfigure their router for port forwarding or place the Xbox in the DMZ https://support.xbox.com/en-US/xbox-one/networking/nat-error-solution | |||
| If NAT type can't be corrected, have the client submit a support ticket to FDev explaining the situation. They will generally fuel the client if we're unsuccessful due to problems outside our control. | |||
2 | Miscellaneous | Chain wing client and rat using another rat or friend of the client | |
| Attempt to wing with client from Local contacts in supercruise | |||
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