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One of the tell-tale signs is wing invite not going through, timing out in less than a second - no "invite to wing sent" message shown next to the name and another invite can be sent right away. Ask rats to check that with rev-wr. At the moment, there is no working solution that is also legal. Installing a legal VPN also block the same traffic. We should not recommend that VPNs be installed.
Could you check on this website if London servers (3rd column, lower part) are red: http://ec2-reachability.amazonaws.com/
Не могли бы вы пройти по ссылке и сказать мне, отмечено ли у вас красным напротив серверов в Лондоне (3-я колонка, внизу): http://ec2-reachability.amazonaws.com/
If servers are marked as red, then, at the moment, there is no solution that we can suggest to the client. We can, however, advice them to try to find any possible connections on Frontier forum:
In current situation we don't have a suitable solution for possible reasons for the inability to connect with your rats. The best choice could be looking up possible issues with server connectivity on the Russian part of official Elite forums.
В этой ситуации мы не можем дать подходящего решения проблем в контакте с заправщиками. Лучше всего будет попробовать найти что-то о проблемах с подключением к серверам на русской части оффициальных форумов Элиты.
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Debriefing
(implies using Google Translate to understand the client)
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