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Rat Can’t Instance with Client | |||
|---|---|---|---|
Step | Possible Causes | What to Confirm | Possible Solution |
| 1 | General Instancing | n/a | Follow standard instancing SOP: SC Hop, Manual, wingless, chain winging, Voice Comms, Assign Additional Rats as appropriate |
| 2
| Online Safety and Privacy settings prevent multiplayer gaming | Account Settings > Online Safety and Privacy Settings are Set to Adult Default | Have client change their Online Safety and Privacy Settings to “Adult Default” and hard reset their Xbox |
| NAT Type | Network Settings > Network, NAT Type is Open | Client and/or rats with moderate/strict NAT Type hard reboot their Xbox including pulling the cord for 10 seconds | |
Client and/or rats reconfigure their router for port forwarding or place the Xbox in the DMZ http://forums.xbox.com/xbox_support/networking-hardware/default.aspx | |||
| Confirm that no other Xbox’s are connected to the Network and reboot the Client or Rat’s Xbox | |||
| If NAT type can't be corrected, have the client submit a support ticket to FDev explaining the situation. They will generally fuel the client if we're unsuccessful due to problems outside our control. | |||
3 | Geographic | Geographic location of client and rat(s) are compatible (i.e. US/US, EU/US) | Reschedule the drill and attempt with different rats from the same region |
| If the client is AUS/NZ or we're otherwise unable to instance with them, have the client submit a support ticket to FDev stating that they contacted us and we were unable to instance. In the past FDev support have refueled the client when we were unable to | |||
| 4 | Miscellaneous | When all other avenues have been tested (above) and instancing is still not possible, see if the client and rat(s) can get into a game of CQC/Arena and play together. If the rat(s) and client can't continue troubleshooting without the client logging in | |
Less Common Issues | ||||
|---|---|---|---|---|
Problem | Step | Possible Causes | What to Confirm | Possible Solution |
| Client is using a Child's account | 1 | Client is a child | Age of client and Online and Privacy Settings | Have the client's parent change their account settings to Adult Default for the rescue and back to Child settings afterwards |
Xbox Live Social and Gaming Server shows “Limited” connectivity issues | 1 | Multiple Causes
| Xbox Live services are operational http://support.xbox.com/xbox-live-status | Attempt to wing with client from Local contacts in supercruise |
Have the client SC hop and interdict them using an FSD Interdictor | ||||
2 | Reschedule drill until Xbox Live services are fully functional | |||
Client can not log into Open play | 1 | Client does not have Xbox Live Gold account | Client has an Xbox Live Gold Account | Have client obtain a trial membership or purchase a membership |
2 | Client is banned from Xbox Live | Confirm if client has an Xbox Live Account Ban | Nothing can be done until the ban is lifted | |
Client cannot send/receive friend invites | 1 | Client is under an Xbox communications ban | Confirm if client has received | Attempt to wing with client from Local contacts in supercruise |
Have the client SC hop and interdict them using an FSD Interdictor | ||||