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Wing Invites are Immediately Cancelled or Unsuccessful | |||
|---|---|---|---|
Step | Possible Causes | What to Confirm | Possible Solution |
1 | Online Safety and Privacy settings prevent multiplayer gaming | Account Settings > Online Safety and Privacy Settings are Set to Adult Default | Client changes Online Safety and Privacy Setting to Adult Default. Client can change the settings back after the rescue if they're concerned about security/privacy. It's critical that this is set correctly, even just "hiding friends" is known to cause issues with the comms panel. A full reboot of the Xbox may be required for the change to be reflected (including pulling the power cord from the Xbox) |
| NAT Type | Network Settings > Network, NAT Type is Open | Client and/or rats with moderate/strict NAT Type hard reboot their Xbox including pulling the cord for 10 seconds | |
Client and/or rats reconfigure their router for port forwarding or place the Xbox in the DMZ https://support.xbox.com/en-US/xbox-one/networking/nat-error-solution | |||
| If NAT type can't be corrected, have the client submit a support ticket to FDev explaining the situation. They will generally fuel the client if we're unsuccessful due to problems outside our control. | |||
2 | Miscellaneous | Chain wing client and rat using another rat or friend of the client | |
| Attempt to wing with client from Local contacts in supercruise | |||
| When all else seems to not be the problem, reboot the client and Rat(s) Xboxes. This is a bug that affects all platforms. | |||
Rat Can’t Instance with Client | |||
|---|---|---|---|
Step | Possible Causes | What to Confirm | Possible Solution |
| 1 | General Instancing | n/a | Follow standard instancing SOP: SC Hop, Manual, wingless, chain winging, Assign Additional Rats as appropriate. Often after checking for the common issues on XB and everything is good - a console restart for both rats and client can help. |
| 2
| Online Safety and Privacy settings prevent multiplayer gaming | Account Settings > Online Safety and Privacy Settings are Set to Adult Default | Have client change their Online Safety and Privacy Settings to “Adult Default” and hard reset their Xbox |
| NAT Type | Network Settings > Network, NAT Type is Open | Client and/or rats with moderate/strict NAT Type hard reboot their Xbox including pulling the cord for 10 seconds | |
Client and/or rats reconfigure their router for port forwarding or place the Xbox in the DMZ https://support.xbox.com/en-US/xbox-one/networking/nat-error-solution | |||
| Confirm that no other Xbox’s are connected to the Network and reboot the Client or Rat’s Xbox | |||
| 3 | Miscellaneous | When all other avenues have been tested (above) and instancing is still not possible, see if the client and rat(s) can get into a game of CQC/Arena and play together. If the rat(s) and client can't continue troubleshooting without the client logging in | |
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