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Limpets cannot get under ships that are landed to refuel them, and if a client attempts to lift-off and runs out of fuel they will crash back into the planet as a CR.
Xbox and PS4 Planetary Rescues
On Xbox and PS4, there is no way to load the non-Horizons version of the game. It has been tested unsuccessfully, so a different process is required. It is possible if the client has enough o2 remaining to locate them on a planet and to manually flip them over using another ship, allowing fuel limpets to connect and transfer fuel. Gather as much information from the client about their location on the planet prior to having them log in for a visual location fix (unless they have a screenshot of their location). Once the location is determined, the rats should fly as close as possible to the last known location and prepare for the rescue.
For the actual rescue, the rat ships are divided into two groups. The first group consists of two ships and will flip over client. For this, ships with long, thin noses are ideal such as the Anaconda or Python so that they can get under the hull of the client's ship. These two ships should approach the front or rear of the client's ship, so that when they flip the client's ship over they aren't preventing the fuel limpet from attaching. The third rat ship has the task of launching the limpet. A video demonstrating this process is here. Note that the client logged out of the game with 4:48 of o2 remaining when they contacted us (this is also an example of wingless instancing):
http://xboxdvr.com/gamer/SicklyTadpole47/video/23589588
Client missing Jumponium (Horizons)
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A demonstration video of the ship scooping is here.
Client Being Attacked by
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NPCs
If the client is being attacked by or is in proximity of an NPC or Player pirateNPCs, there are a number of actions that can be taken:. Keep in mind that we are purely anti-PvP while on rescues, so attacking other players isn't what we do.
- If the rat(s) haven’t reached the client yet, have the client log out. Note that combat logging is discouraged, but a logout with the 15 second timer should be fine.
- Many rats use lightly shielded/armored and/or unarmed ships. Because of this, it is advisable to send additional rat(s) to distract the pirate ship(s) so that fueling can begin on the client and they can relocate to a safer location to complete fueling and for debriefing.
- If the rat(s) are currently fueling the client when a pirate appears and the rat(s) are armed, the rat(s) can attempt to secure the area if they are properly prepared. While doing this inform dispatch and have them direct the client to an SC Hop to a safer location. If enough fuel has been transferred having the client jump to another nearby system to complete fueling is the safest course of action.
- If a rat is capable of tanking NPC attackers for at least a short time, they can attack the NPC once to get it to stop attacking the client while the client gets at least one successful fuel transfer and escapes to supercruise.
- If the rat(s) don’t have any weapons and/or the client is CR (with sufficient remaining O2) and the rat(s) haven’t arrived yet, the client can log out to the main menu and wait 1-2 mins. This will result in NPCs jumping away from the instance.
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