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If possible, ask if the client has verbose logging turned on, and if they would be willing to submit their netlog file to help us help FDev research these problems. If the client is willing, ask them to mail you, or otherwise make available on the internet, the log file.
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FDev's best hopes of getting to the bottom of instancing problems is having the netlog from both the rats and the clients' side, so do please try to get their netlog. Tell them that we are helping FDev with investigating instancing problems, and that their assistance would be appreciated. |
Post-rescue paperwork
Once the rescue is complete, if you experienced instance problems, you need to open a JIRA issue in the IPR bucket by clicking here.
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