Closing cases is important so that we have accurate records of our successes, failures and other cases.
For purposes of this SOP, dispatching rats is defined as dispatch telling them to go. It does not require them to be !assigned to a case in Mecha. |
Generally, cases where Rat(s) have not been dispatched can be marked for deletion using the command !md <case# or clientname> <reason> (see below for other related commands).
Cases where Rat(s) have been dispatched should be filed and assigned a rescue outcome:
Fake Calls - Calls which are intentionally created for purposes other than a legitimate need for fuel. ALWAYS clear case and file as "Invalid", and then report the event to a Janitor. These cases get filed regardless if Rats were dispatched or not.
Cat calls - Fake cases in an attempt to lure us out for target practice.
Command | Function |
---|---|
!md <case#/clientname> <reason> | Marks a case for deletion. Usable by any Rat. |
!delete <caseID> | Confirms that a case should be deleted from the database. NOT REVERTABLE. Use with care. Overseers+ |
!mdremove <caseID> | Removes a case from the Marked for Deletion list, returning it to the case pool, but not reopening it on the board. This means that paperwork will need to be filed for it. Overseers+ |
!mdlist | Lists cases marked for deletion. Overseers+ |
!invalid <caseID> | Marks an already closed case as "Invalid", this also removes it from Marked-for-deletion-list if applied. Usable by any Rat. |