Standard Rescue (no oxygen-timer)
- Confirm client is not on emergency oxygen (CR). Else see CR-SOPs.
- Prepare the client.
- Assign rats to the client.
- Give the necessary instructions to client about friend/wing/beacon.
- If the rat(s) don't get instance, perform a SC-hop.
- If still no instance, let all restart the game (no need to close the launcher) and try again with rats in SC ready for beacon and wing.
- When clearing a case, assign a rat to the paperwork
- Every rescue where a rat moved and client disappeared from comms is to be marked as a successful rescue so we have the information on it.
- If no rat was assigned or it was a repeat signal, please add it to the deletion-list with giving a reason.
CR-SOPs
- Let client get his current system and log them out into main menu.
- Make sure they don't log in until told otherwise.
- CRs are usually performed by 3 rats to rise the possibility of instancing with the client.
- Get a location in system and place rats accordingly.
- Give the instructions on beacon and wing to client and log them into open play.
- If client is far out, let rats get a bearing and distance and log them out into main menu again until rats are in position.
- If the rats can't get instance, distance to beacon can be helpful to see if client is in exclusion-zone. In any case, log client out again.
- If client is in exclusion zone (EZ), rats need to perform a TFP (tactical faceplant).
- If client is not in EZ, let all restart the game (no need to close the launcher) and try again with rats in SC ready for beacon and wing.
- If client is in open space (not close to any structures), rats may wait at the drop in normal space for next login of client and do a short SC-hop followed by a nav-lock-drop if the client doesn't respawn right in front of them.
Tactical Faceplant (TFP)
If rats are unsure how to perform this as it is actually very seldom:
- Rats should be a bit away from the star so that they can circle it if necessary. A rule-of-thumb would be a speed of 2c.
- They have to bring the wing-signal and the center of the star into overlap and try to keep that until they automatically emergency-drop.
- Even when they only see a signal after drop, they shall start boosting towards it. It often takes 20-30s for the client to actually pop-up in the game.
You may also want to use visual panels to communicate related information, tips or things users need to be aware of. |
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