This is not SOP.  Let’s start with that. 

The number of cases is unprecedented.

Dispatch

You are unnecessarily putting clients at risk if:

• You have dispatched in high caseloads for over 1-1.5 hours
• You begin making mistakes and make more than 2 or 3 in a short period(say ten minutes)
• You have lost several clients in one session and mean to just soldier on.

If you notice this about yourself, take a step back and reflect.  If it is time for a break, throw a hatsignal, and hand over your case load gracefully, informing your new dispatch of what is going on. It is important to take breaks at regular intervals to avoid becoming too distressed and risking the potential of a burn out.  

If you notice this about another dispatcher, ping the op you have seen most recently so that the situation can be appropriately assessed and handled.

Ratting

You are unnecessarily putting clients at risk if:

• You have ratted for more than 1.5-2 hours without taking a rest
• You begin making mistakes and make more than 1-2 mistakes on a single case
• You have lost several clients and continue to call jumps without taking a break

Some Friendly Tips for All

It is important to remember that you’re not here to establish new dispatching records or to spatch the most cases during a high-volume period.  This is also not a time for you to dive into dispatching to hone your skills.

Make sure you are taking care of yourself.  It is easy to get distracted and forget such things (eating, sleeping, etc.).  Remember, you have to take care of yourself before you can take care of a client.

Let’s not forget that our ultimate goal is to refuel the client.