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When a client calls for rescue outside of the bubble, our first action (Unless it is a Code Red rescue, of course) is to have the client's position verified. This is usually accomplished by having the client send a friend request (And if needed, a wing request) to a Rat. The It doesn't matter if this rat will be going on the LRR or not, they are just confirming the client's location. The rat checks their galaxy map to verify that the client is in the system they claim to be.
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When a long range rescue arrives, the rescue workflow deviates from normal. Once the client's O2 and fuel status has been established, redirect them to #RatChat for discussion on the particulars of their rescue. From there:
- Verify client position
- Log client out of the game
- Ask for rats interested in going on the LRR
- !assign rats to the case. If at all possible, send more than one rat. LRRs can be attended by more than three rats, if many are eager to go.
- Gauge time needed to reach the system. Assume a pace of about 2,000 LY per hour.
- Based on pace and the rats' needs (Work, sleep and other commitments), arrange a meeting time with the client.
- !inject information on meetup time and other details into the case. Make sure to reference all times UTC
- Once the rats are on the way, make the case inactive until the rescue is about to be undertaken. At this point, move rescue traffic back to #FuelRats.
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