Xbox Dispatching for PC Players
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| Xbox and PC instancing issues work the same while on rescues, once the Xbox specific settings issues are resolved |
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One main difference between PC and Xbox, is that the Xbox friend list is across all games played and is independent from those games. This has advantages and disadvantages. The biggest advantage is that a rat does not normally need to be friends with a client to see/verify their current location in game. If a rat states that the system’s client is confirmed or different than reported at the beginning of a rescue, it does not mean they are already fr+ with the client, just that they’ve checked the client’s profile and hopefully already sent the required request to follow them as a friend (the client will still need to do the same).
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If the client is AUS/NZ or we're otherwise unable to instance with them, have the client submit a support ticket to FDev stating that they contacted us and we were unable to instance. In the past FDev support have refueled the client when we were unable to |
Xbox Specific Terminology
Xbox Party Chat (party+) - An app integrated into Xbox that is separate from any game and allows voice chat for up to 16 players. Because the app is integrated into Xbox it doesn’t require any players to be in a game. It is separate from any in game comms and is not an indicator of connectivity between the rat and client, nor does it affect instancing in game. It’s not required to start an Xbox party, and is at the discretion of the rat and client to use a party for comms. The benefit to an Xbox party is that there can be voice comms with the client allowing for quicker responses, and every Xbox ships with a headset so communication is possible more often than not.
Ideal Xbox Rescue Process
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| The Xbox rescue process is the same as PC rescues, with one difference, the Xbox Rat MUST send a friend request to the client |
It’s . It’s best to do this as early as possible in the rescue because it can be used to confirm the client’s location sooner and it may help with receiving notifications when the client adds the rat as a friend (unconfirmed).
Client calls ratsignal
Rat calls jumps and is assigned to the case
Rat adds client as friend (favorite)
Verify client’s profile is online
Verify client’s system
Client adds rat as friend
Client invites rat to wing
Client turns on wing beacon
Rat engages wingman navlock
Rat rescues client
Xbox Troubleshooting
Friend Request Notification Not Received | |||
Step | Possible Causes | What to Confirm | Possible Solution |
1 | Known Xbox Issue of notifications not appearing | Client has sent friend request | Rat needs to manually add client |
2 | Xbox Live Server Issues | Xbox Live services are operational http://support.xbox.com/xbox-live-status | Reschedule drill until Xbox Live services are fully functional |
3 | Client and rat have not sent each other friend requests | Confirm that client and Rat have each sent friend requests and the Rat has the client as a Favorite | Client changes friendship status of the Rat to “Favorite” |
Client profile is offline | |||
Step | Possible Causes | What to Confirm | Possible Solution |
1 | Client and rat have not sent each other friend requests | Confirm that client and Rat have each sent friend requests and the Rat has the client as a Favorite | Client changes friendship status of the Rat to “Favorite” |
2 | Client profile is set to offline | Client’s profile says “Appear Offline” | Client click button on their profile page that says “Appear Online” and reboots Xbox. They can get to their profile by double-tapping the Xbox button on their controller, going up to their profile icon, selecting view profile and hitting the button that says “Appear Online” |
3 | Known Xbox Bug | Have client contact Xbox support to resolve the issue. Reschedule the rescue until the problem is resolved | |
Rat and/or client name not showing on Comms panel | |||
Step | Possible Causes | What to Confirm | Possible Solution |
1 | Client and rat have not sent each other friend requests | Confirm that client and Rat have each sent friend requests and the Rat has the client as a Favorite | Client changes friendship status of the Rat to “Favorite” |
2 | Communication issues between Xbox friends list and E:D | In game text comms work | Rat jumps to another system |
Chain wing client and rat using another rat or friend of the client | |||
Rat can see Client in comms panel | Rat invites client to wing | ||
3 | NAT Type | Network Settings > Network, NAT Type is Open | Client and/or rats with moderate/strict NAT Type hard reboot their Xbox including pulling the cord for 10 seconds |
Client and/or rats reconfigure their router for port forwarding or place the Xbox in the DMZ http://forums.xbox.com/xbox_support/networking-hardware/default.aspx | |||
Confirm that no other Xbox’s are connected to the Network and reboot the Client or Rat’s Xbox | |||
4 | Online Safety and Privacy settings prevent multiplayer gaming | Account Settings > Online Safety and Privacy Settings are Set to Adult Default | Client changes Online Safety and Privacy Setting to Adult Default |
Client account is a Child’s Account | Have the client’s parent change the account to Adult for the rescue | ||
Have the client SC Hop and attempt to wing from local. If that doesn’t work have the Rat follow the client and drop manually on their low wake | |||
5 | Miscellaneous | Attempt to wing with client from Local contacts in supercruise | |
Have the client SC hop and interdict them using an FSD Interdictor | |||
Reschedule rescue and attempt with different rats | |||
Wing Invites are immediately cancelled | |||
Step | Possible Causes | What to Confirm | Possible Solution |
1 | Rat or Client are already in a wing | Confirm that rat and client are not in a wing | Client and/or rat leave their current wing |
2 | Online Safety and Privacy settings prevent multiplayer gaming | Account Settings > Online Safety and Privacy Settings are Set to Adult Default | Client changes Online Safety and Privacy Setting to Adult Default |
3 | Miscellaneous | Chain wing client and rat using another rat or friend of the client | |
4 | Geographic | Geographic location of client and rat(s) | Reschedule the drill and attempt with different rats from the same region |
Rat can’t instance with client | |||
Step | Possible Causes | What to Confirm | Possible Solution |
1 | General Instancing | n/a | Follow standard instancing SOP: SC Hop, Manual, |
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wingless, Voice Comms, Assign Additional Rats as appropriate | |||
2 | NAT Type | Network Settings > Network, NAT Type is Open | Client and/or rats with moderate/strict NAT Type hard reboot their Xbox including pulling the cord for 10 seconds |
Client and/or rats reconfigure their router for port forwarding or place the Xbox in the DMZ http://forums.xbox.com/xbox_support/networking-hardware/default.aspx | |||
Confirm that no other Xbox’s are connected to the Network and reboot the Client or Rat’s Xbox | |||
3 | Online Safety and Privacy settings prevent multiplayer gaming | Account Settings > Online Safety and Privacy Settings are Set to Adult Default | Have client change their Online Safety and Privacy Settings to “Adult Default” and hard reset their Xbox |
4 | Geographic | Geographic location of client and rat(s) | Reschedule the drill and attempt with different rats from the same region |
Less Common Issues | ||||
Problem | Step | Possible Causes | What to Confirm | Possible Solution |
Xbox Live Social and Gaming Server shows “Limited” connectivity issues | 1 | Multiple Causes | Xbox Live services are operational http://support.xbox.com/xbox-live-status | Attempt to wing with client from Local contacts in supercruise |
Have the client SC hop and interdict them using an FSD Interdictor | ||||
2 | Reschedule drill until Xbox Live services are fully functional | |||
Client can not log into Open play | 1 | Client does not have Xbox Live Gold account | Client has an Xbox Live Gold Account | Have client obtain a trial membership or purchase a membership |
2 | Client is banned from Xbox Live | Confirm if client has an Xbox Live Account Ban | Nothing can be done until the ban is lifted | |
Client cannot send/receive friend invites | 1 | Client is under an Xbox communications ban | Confirm if client has received | Attempt to wing with client from Local contacts in supercruise |
Have the client SC hop and interdict them using an FSD Interdictor | ||||