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Xbox Party Chat (party+) - An app integrated into Xbox that is separate from any game and allows voice chat for up to 16 players. Because the app is integrated into Xbox it doesn’t require any players to be in a game. It is separate from any in game comms and is not an indicator of connectivity between the rat and client, nor does it affect instancing in game. It’s not required to start an Xbox party, and is at the discretion of the rat and client to use a party for comms. The benefit to an Xbox party is that there can be voice comms with the client allowing for quicker responses, and every Xbox ships with a headset so communication is possible more often than not.
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Xbox parties are independent of the game, and provide no clues on how communications or instancing will work. They are good for communicating with the client, but let dispatch know if you're going to handle in game or just use the party to help the client if needed. Make sure that the client keeps paying attention to IRC and keep focused on the rescue until the client is safe. |
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Friend Request Notification Not Received | |||
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Step | Possible Causes | What to Confirm | Possible Solution |
1 | Known Xbox Issue of notifications not appearing | Client has sent friend request | Rat needs to manually add client |
2 | Xbox Live Server Issues | Xbox Live services are operational http://support.xbox.com/xbox-live-status | Reschedule drill until Xbox Live services are fully functional |
3 | Client and rat have not sent each other friend requests | Confirm that client and Rat have each sent friend requests and the Rat has the client as a Favorite | Client changes friendship status of the Rat to “Favorite” |
Client Profile is Offline | |||
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Step | Possible Causes | What to Confirm | Possible Solution |
1 | Client and rat have not sent each other friend requests | Confirm that client and Rat have each sent friend requests and the Rat has the client as a Favorite | Client changes friendship status of the Rat to “Favorite” |
2 | Client profile is set to offline | Client’s profile says “Appear Offline” | Client click button on their profile page that says “Appear Online” and reboots Xbox. They can get to their profile by double-tapping the Xbox button on their controller, going up to their profile icon, selecting view profile and hitting the button that says “Appear Online” |
3 | Known Xbox Bug | Have client contact Xbox support to resolve the issue. Reschedule the rescue until the problem is resolved | |
Rat and/or Client Name Not Showing on Comms Panel | |||||||
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Step | Possible Causes | What to Confirm | Possible Solution | ||||
1 | Client and rat have not sent each other friend requests | Confirm that client and Rat have each sent friend requests and the Rat has the client as a Favorite | Client changes friendship status of the Rat to “Favorite” | ||||
| 2 | Communication issues between Xbox friends list and E:D | Rat jumps to another system | |||||
Chain wing client and rat using another rat or friend of the client | |||||||
Online Safety and Privacy settings prevent multiplayer gaming | Account Settings > Online Safety and Privacy Settings are Set to Adult Default | Client changes Online Safety and Privacy Setting to Adult Default | Rat can see Client in comms panel | Rat invites client to wing||||
| 3 | NAT Type | Network Settings > Network, NAT Type is Open | Client and/or rats with moderate/strict NAT Type hard reboot their Xbox including pulling the cord for 10 seconds | ||||
Client and/or rats reconfigure their router for port forwarding or place the Xbox in the DMZ http://forums.xbox.com/xbox_support/networking-hardware/default.aspx | |||||||
| Confirm that no other Xbox’s are connected to the Network and reboot the Client or Rat’s Xbox | |||||||
| 4 | Online Safety and Privacy settings prevent multiplayer gaming | Account Settings > Online Safety and Privacy Settings are Set to Adult Default | Client changes Online Safety and Privacy Setting to Adult Default | Client account is a Child’s Account | Have the client’s parent change the account to Adult for the rescueGeographic | Geographic location of client and rat(s) | Reschedule the drill and attempt with different rats from the same region |
| 5 | Miscellaneous | In game text comms work | Rat invites client to wing (i.e. reverse wing) | ||||
| Rat jumps to another system or drop to normal space and back to supercruise | |||||||
| Have the client SC Hop and attempt to wing from local. If that doesn’t work have the Rat follow the client and drop manually on their low wake | 5 | Miscellaneous | Attempt to wing with client from Local contacts in supercruise | ||||
Have the client SC hop and interdict them using an FSD Interdictor | |||||||
Reschedule rescue and attempt with different rats | |||||||
Wing Invites are Immediately Cancelled | |||||||
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Step | Possible Causes | What to Confirm | Possible Solution | ||||
1 | Rat or Client are already in a wing | Confirm that rat and client are not in a wing | Client and/or rat leave their current wing | 2 | Online Safety and Privacy settings prevent multiplayer gaming | Account Settings > Online Safety and Privacy Settings are Set to Adult Default | Client changes Online Safety and Privacy Setting to Adult Default |
3 | Miscellaneous | Chain wing client and rat using another rat or friend of the client | |||||
| 2 | 4 | Geographic | Geographic location of client and rat(s) | If the client is AUS/NZ or we're otherwise unable to instance with them, have the client submit a support ticket to FDev stating that they contacted us and we were unable to instance. In the past FDev support have refueled the client when we were unable toReschedule the drill and attempt with different rats from the same region | |||
3 | Miscellaneous | Chain wing client and rat using another rat or friend of the client | |||||
| Attempt to wing with client from Local contacts in supercruise | |||||||
Rat Can’t Instance with Client | |||
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Step | Possible Causes | What to Confirm | Possible Solution |
1 | General Instancing | n/a | Follow standard instancing SOP: SC Hop, Manual, wingless, Voice Comms, Assign Additional Rats as appropriate |
2 | NAT Type | Network Settings > Network, NAT Type is Open | Client and/or rats with moderate/strict NAT Type hard reboot their Xbox including pulling the cord for 10 seconds |
Client and/or rats reconfigure their router for port forwarding or place the Xbox in the DMZ http://forums.xbox.com/xbox_support/networking-hardware/default.aspx | |||
Confirm that no other Xbox’s are connected to the Network and reboot the Client or Rat’s Xbox | |||
3 | Online Safety and Privacy settings prevent multiplayer gaming | Account Settings > Online Safety and Privacy Settings are Set to Adult Default | Have client change their Online Safety and Privacy Settings to “Adult Default” and hard reset their Xbox |
4 | Geographic | Geographic location of client and rat(s) | Reschedule the drill and attempt with different rats from the same region |
| If the client is AUS/NZ or we're otherwise unable to instance with them, have the client submit a support ticket to FDev stating that they contacted us and we were unable to instance. In the past FDev support have refueled the client when we were unable to | |||
Less Common Issues | ||||
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Problem | Step | Possible Causes | What to Confirm | Possible Solution |
Xbox Live Social and Gaming Server shows “Limited” connectivity issues | 1 | Multiple Causes | Xbox Live services are operational http://support.xbox.com/xbox-live-status | Attempt to wing with client from Local contacts in supercruise |
Have the client SC hop and interdict them using an FSD Interdictor | ||||
2 | Reschedule drill until Xbox Live services are fully functional | |||
Client can not log into Open play | 1 | Client does not have Xbox Live Gold account | Client has an Xbox Live Gold Account | Have client obtain a trial membership or purchase a membership |
2 | Client is banned from Xbox Live | Confirm if client has an Xbox Live Account Ban | Nothing can be done until the ban is lifted | |
Client cannot send/receive friend invites | 1 | Client is under an Xbox communications ban | Confirm if client has received | Attempt to wing with client from Local contacts in supercruise |
Have the client SC hop and interdict them using an FSD Interdictor | ||||