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Xbox Party Chat (party+) - An app integrated into Xbox that is separate from any game and allows voice chat for up to 16 players. Because the app is integrated into Xbox it doesn’t require any players to be in a game. It is separate from any in game comms and is not an indicator of connectivity between the rat and client, nor does it affect instancing in game. It’s not required to start an Xbox party, and is at the discretion of the rat and client to use a party for comms. The benefit to an Xbox party is that there can be voice comms with the client allowing for quicker responses, and every Xbox ships with a headset so communication is possible more often than not.
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Xbox parties are independent of the game, and provide no clues on how communications or instancing will work. They are good for communicating with the client, but let dispatch know if you're going to handle in game or just use the party to help the client if needed. Make sure that the client keeps paying attention to IRC and keep focused on the rescue until the client is safe. |
Ideal Xbox Rescue Process
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The Xbox preview program (basically beta testing OS updates) has been known to cause issues in the past. If standard troubleshooting doesn't resolve issues, confirm that the client and rat(s) are/are not in the preview program and assign additional rats when necessary. | ||
If an issue outside our control such as NAT type that can't be corrected or AUS/NZ clients, have the client submit a support ticket to FDev explaining the situation. They will generally fuel the client if we're unsuccessful due to problems that we can't resolve |
Friend Request Notification Not Received (FR-) | |||
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Step | Possible Causes | What to Confirm | Possible Solution |
1 | Known Xbox Issue of notifications not appearing | Client has sent friend request | Rat needs to manually add client (i.e. reverse FR) |
| 2 | Client and rat have not sent each other friend requests | Confirm that client and Rat have each sent friend requests and the Rat has the client as a Favorite | Client changes friendship status of the Rat to “Favorite” |
3 | Xbox Live Server Issues | Xbox Live services are operational http://support.xbox.com/xbox-live-status | Reschedule rescue until Xbox Live services are fully functional |
Client Profile is Offline | |||||||
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Step | Possible Causes | What to Confirm | Possible Solution | ||||
1 | Client profile is set to offline | Client’s profile says “Appear Offline” | Client click button on their profile page that says “Appear Online” and reboots Xbox. They can get to their profile by double-tapping the Xbox button on their controller, going up to their profile icon, selecting view profile and hitting the button that says “Appear Online”. A full reboot of the Xbox may be required for the change to be reflected (including pulling the power cord from the Xbox) | ||||
2 | Online Safety and Privacy settings prevent multiplayer gaming | Account Settings > Online Safety and Privacy Settings are Set to Adult Default | Client changes Online Safety and Privacy Setting to Adult Default. Client can change the settings back after the rescue if they're concerned about security/privacy. It's critical that this is set correctly, even just "hiding friends" is known to cause issues with the comms panel. A full reboot of the Xbox may be required for the change to be reflected (including pulling the power cord from the Xbox) | 2 | Client profile is set to offline | Client’s profile says “Appear Offline” | Client click button on their profile page that says “Appear Online” and reboots Xbox. They can get to their profile by double-tapping the Xbox button on their controller, going up to their profile icon, selecting view profile and hitting the button that says “Appear Online”. A full reboot of the Xbox may be required for the change to be reflected (including pulling the power cord from the Xbox) |
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Wing Invites are Immediately Cancelled or Unsuccessful | |||
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Step | Possible Causes | What to Confirm | Possible Solution |
1 | Online Safety and Privacy settings prevent multiplayer gaming | Account Settings > Online Safety and Privacy Settings are Set to Adult Default | Client changes Online Safety and Privacy Setting to Adult Default. Client can change the settings back after the rescue if they're concerned about security/privacy. It's critical that this is set correctly, even just "hiding friends" is known to cause issues with the comms panel. A full reboot of the Xbox may be required for the change to be reflected (including pulling the power cord from the Xbox) |
| NAT Type | Network Settings > Network, NAT Type is Open | Client and/or rats with moderate/strict NAT Type hard reboot their Xbox including pulling the cord for 10 seconds | |
Client and/or rats reconfigure their router for port forwarding or place the Xbox in the DMZ https://support.xbox.com/en-US/xbox-one/networking/nat-error-solution | |||
| If NAT type can't be corrected, have the client submit a support ticket to FDev explaining the situation. They will generally fuel the client if we're unsuccessful due to problems outside our control. | Geographic | Geographic location of client and rat(s) are compatible (i.e. US/US, EU/US) | Reschedule the drill and attempt with different rats from the same region |
2 | Miscellaneous | Chain wing client and rat using another rat or friend of the client | |
| Attempt to wing with client from Local contacts in supercruise | |||
Rat Can’t Instance with Client | |||
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Step | Possible Causes | What to Confirm | Possible Solution |
| 1 | General Instancing | n/a | Follow standard instancing SOP: SC Hop, Manual, wingless, chain winging, Assign Additional Rats as appropriate. Often after checking for the common issues on XB and everything is good - a console restart for both rats and client can help. |
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| Online Safety and Privacy settings prevent multiplayer gaming | Account Settings > Online Safety and Privacy Settings are Set to Adult Default | Have client change their Online Safety and Privacy Settings to “Adult Default” and hard reset their Xbox |
| NAT Type | Network Settings > Network, NAT Type is Open | Client and/or rats with moderate/strict NAT Type hard reboot their Xbox including pulling the cord for 10 seconds | |
Client and/or rats reconfigure their router for port forwarding or place the Xbox in the DMZ http://forums.xbox.com/xbox_support/networking-hardware/default.aspx | |||
| Confirm that no other Xbox’s are connected to the Network and reboot the Client or Rat’s XboxIf NAT type can't be corrected, have the client submit a support ticket to FDev explaining the situation. They will generally fuel the client if we're unsuccessful due to problems outside our control. | |||
| 3 | Miscellaneous | When all other avenues have been tested (above) and instancing is still not possible, see if the client and rat(s) can get into a game of CQC/Arena and play together. If the rat(s) and client can't continue troubleshooting without the client logging in | |
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