tip| Welcome! | This is the home page for your knowledge base space within Confluence. You can use your knowledge base to capture best practices and address common problems. |
Next, you might want to:- Create your first knowledge base article - Click "Create" and select a "How-to" or "Troubleshooting" article.
- Customise the home page - Click "Edit" to get started. Include useful information like what users can expect to find in this knowledge base, frequently asked questions and links to other resources.
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| title | When to clear or md a case |
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Not sure when to !md or !clear a case, check this out: How to File Cases / When to !md, !invalid and !delete cases When an invalid case happens, just use "!clear <case>"! REMEMBER: Always ensure there is an inject or a note explaining the situation of the case! |
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| title | Debriefs in Other Languages |
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If a client is using a E:D version that doesn't support Latin characters or needs a debrief translated by another Rat, the #debrief channel can be used in those cases. Please /part the channel after the debrief is completed. We also have some dispatch and debrief manuals: Russian German |
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| title | Use of MechaSqueak in IRC |
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Please check on the status of cases or get case information in PM with Mecha, whenever possible. Using !list or !quote in our public channels spams the channels with information that doesn't need to be there and can give anyone watching information about cases. Remember that Rats aren't necessarily the only ones who are in our channels. Mecha can be accessed via PM by typing: /query MechaSqueak[BOT] or double clicking its name. Commands that are helpful to multiple Rats such as !search should be used in #ratchat for all to see. It also would be good experience to learn common system names, naming conventions and common client errors so that !search doesn't even need to be used. |
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Our Stats are back! Click here |
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| title | Fuel Rat's Squadrons |
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To join the Fuel Rats squadron you must both apply in-game (FUEL) and fill out the form at https://t.fuelr.at/squadronapply using your Fuel Rats account. Please read the terms of squadron membership carefully. |
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Training can be especially useful for Ratlings before their drill, but in no way should make them feel pressured to complete their drill before they're ready. This training is not required in order to rat or dispatch. Training Opportunities
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| Connect With Us on Social Media and Be Alerted |
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| Connect With Us on Social Media and Be Alerted |
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General Knowledge Base documents for the Mischief as a whole.
Frequently asked questions
- Add links to popular how-to and troubleshooting articles.
- Highlight important documentation.
Need more help?
- Link to resources such as your service desk, questions & answers or a forum.
- List contacts for getting additional help.
Other resources
- Include links to relevant external sites and services.
- Add other helpful information.
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| excludedLabels | kb-how-to-article,kb-troubleshooting-article |
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Recently updated articles
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