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Wing Invites are Immediately Cancelled or Unsuccessful

Step

Possible Causes

What to Confirm

Possible Solution

1




Online Safety and Privacy settings prevent multiplayer gaming

Account Settings > Online Safety and Privacy Settings are Set to Adult Default

Client changes Online Safety and Privacy Setting to Adult Default. Client can change the settings back after the rescue if they're concerned about security/privacy. It's critical that this is set correctly, even just "hiding friends" is known to cause issues with the comms panel. A full reboot of the Xbox may be required for the change to be reflected (including pulling the power cord from the Xbox)

NAT TypeNetwork Settings > Network, NAT Type is OpenClient and/or rats with moderate/strict NAT Type hard reboot their Xbox including pulling the cord for 10 seconds

Client and/or rats reconfigure their router for port forwarding or place the Xbox in the DMZ

https://support.xbox.com/en-US/xbox-one/networking/nat-error-solution

If NAT type can't be corrected, have the client submit a support ticket to FDev explaining the situation. They will generally fuel the client if we're unsuccessful due to problems outside our control.

2

Miscellaneous


 

Chain wing client and rat using another rat or friend of the client

Attempt to wing with client from Local contacts in supercruise
When all else seems to not be the problem, reboot the client and Rat(s) Xboxes. This is a bug that affects all platforms.



Rat Can’t Instance with Client

Step

Possible Causes

What to Confirm

Possible Solution

1

General Instancing

n/a

Follow standard instancing SOP: SC Hop, Manual, wingless, chain winging, Assign Additional Rats as appropriate. Often after checking for the common issues on XB and everything is good - a console restart for both rats and client can help.

2

 

 
Online Safety and Privacy settings prevent multiplayer gamingAccount Settings > Online Safety and Privacy Settings are Set to Adult DefaultHave client change their Online Safety and Privacy Settings to “Adult Default” and hard reset their Xbox
NAT TypeNetwork Settings > Network, NAT Type is OpenClient and/or rats with moderate/strict NAT Type hard reboot their Xbox including pulling the cord for 10 seconds

Client and/or rats reconfigure their router for port forwarding or place the Xbox in the DMZ

https://support.xbox.com/en-US/xbox-one/networking/nat-error-solution

Confirm that no other Xbox’s are connected to the Network and reboot the Client or Rat’s Xbox
3Miscellaneous
When all other avenues have been tested (above) and instancing is still not possible, see if the client and rat(s) can get into a game of CQC/Arena and play together. If the rat(s) and client can't continue troubleshooting without the client logging in


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