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Tip
titleXbox Common Issues

The two most common causes for issues on Xbox are below. It's good to make sure these are resolved early.

  1. Client's Online Privacy and Safety Settings are not set to adult default
    • If a rat who isn't friends with the client can't see information on the client's profile (such as friends), this is probably an issue and can affect the comms contacts
    • The best way to check for this, is for the assigned rat(s) to manually add the client as their friend as soon as they're assigned. If they check the client's profile and don't see profile information, they should notify dispatch to correct the issue
  2. Client's Profile is set to offline
    • Once the Privacy and Safety setting are resolved, if the client is still appearing offline, this is probably the issue and will interfere with the comms contacts

 

Xbox Troubleshooting

 

Warning
titleXbox Preview Program

The Xbox preview program (basically beta testing OS updates) has been known to cause issues in the past. If standard troubleshooting doesn't resolve issues, confirm that the client and rat(s) are/are not in the preview program and assign additional rats when necessary.

Info

If an issue outside our control such as NAT type that can't be corrected or AUS/NZ clients, have the client submit a support ticket to FDev explaining the situation. They will generally fuel the client if we're unsuccessful due to problems that we can't resolve

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