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| Info | ||
|---|---|---|
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| PS4 and PC /PS4 instancing issues work the same while on rescues, once the PS4 specific settings issues are resolved |
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The friend system on PS4 works the same as PC, where a request is sent an accepted. Sending reverse friend requests like on PS4 Xbox is not required and PS4 friend requests should follow standard SOP (i.e. don't send friend requests).
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Rat and/or Client Name Not Showing on Comms Panel or Comms not Being Sent/Received | |||
|---|---|---|---|
Step | Possible Causes | What to Confirm | Possible Solution |
| 1 | Delay in updating comms panel | Wait approximatley 30-60 seconds for the comms panel to update | Go to menu > Friends and Private Groups and hit ESC to refresh the friends list |
| If the client is CR and the comms panel doesn't update, a chain wing with another rat or friend of the client may be needed. | |||
| If the client isn't CR, have them SC Hop and wing from local. This will avoid the friend/wing issues. | |||
Rat Can’t Instance with Client | ||||
|---|---|---|---|---|
Step | Possible Causes | What to Confirm | Possible Solution | |
| 1 | General Instancing | n/a | Follow standard instancing SOP: SC Hop, Manual, wingless, chain winging, Assign Additional Rats as appropriate. Often after checking for the common issues on PS4 and everything is good - a console restart for both rats and client can help. | |
| 2 | NAT Type | NetworkSettings > Network > View Connection Status, NAT Type is Type 1 or Type 2 | NAT Type 1 (Open | ) NAT Type 2 (Moderate) - Typically no issues are seen using this NAT Type NAT Type 3 (Strict) |
| Client and/or rats with moderate/strict NAT Type hard reboot their PS4 including pulling the cord for 10 seconds | ||||
| Client and/or rats reconfigure their router for port forwarding or place the PS4 in the DMZ: http://www.playstationing.com/ps4/how-to-change-your-nat-type-on-ps4-and-ps3/839TBD | ||||
Less Common Issues | ||||
|---|---|---|---|---|
Problem | Step | Possible Causes | What to Confirm | Possible Solution |
| Client is using a Child's account | 1 | Client is a child | Age of client and Online and Privacy Settings | Have the client's parent change their account settings to Adult Default for the rescue and back to Child settings afterwards |
Client can not log into Open play | 1 | Client does not have PSN Plus account | Client has an PSN+ Account | Have client obtain a trial membership or purchase a membership |
2 | Client is banned from PSN | Confirm if client has a PSN Account Ban | Nothing can be done until the ban is lifted | |
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