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You can mark these types of cases for deletion:

• Fake cases,when we know it is fake before sending anyone on a rescue. I.e, someone mistakenly triggering a ratsignal, or using !inject improperlyPEBKAC - When a rat or other visitor mistakenly raises a ratsignal, or improperly uses the !inject or !grab commands.
• Duplicates - more More than one case from the same client, usually caused by reconnecting using the IRC client in rescue mode, after the rescue has been cleared.
• Clients who change their mind - before we dispatch rats to their case. If rats have been dispatched, it is a valid case, and we record it as a success.
• Clients who immediately leave chat - Clients that start a rescue, but do not respond to our communications, or immediately leave IRC.
• Clients who have pushed the wrong button - i.e, their intent was just to chat with us, but they did not understand the green button, or want to see how the system works.

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• Cases where the client changes their mind after rats have been dispatched on their case, either because they choose to selfdestruct, or find a way to carry on their journey (Either through tips from the rats or on their own). Record the rescue as a success.

• Cat calls - fake Fake cases in an attempt to lure us out for target practice, or who intentionally signal and fake a rescue 'just to see how we do things'. ALWAYS write paperwork on theseclear these cases to the N/A rat, and file as successful.

• Troll calls - Similar to cat calls, however it's very clear their intention is to just disrupt the rescue channel. These cases are handled the same way as cat calls.

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