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Closing cases is important so that we have accurate records of our successes, failures and other cases.   

The !md feature in Mecha allows rats to list a case for deletion, which is done after review by an overseer or above. This means that the case as a whole is completely removed from our rescues database, and neither counts as a success or a failure on the leaderboard. This feature, although handy, needs to be applied in the right way.

Cases that should always be filed as Valid Cases

• If Rats are dispatched, Fuel or Non-Fuel Rescues (e.g. Jumponium or Emergency-repairs) should always be filed as valid cases.
  • If a client is fueled or otherwise provided with jumponium or repairs (i.e. Rescued) by Rat(s) file the case as a "Success".
  • When a rescue does not occur because the client changed their mind, or became unresponsive, after Rats are dispatched, the case should be filed as "Other".  
  • If the client is destroyed due to a lack of fuel, after Rats are dispatched, the case should be filed as a "Failure".
  • If the client is destroyed due to NPCs or player attacks, after Rats are dispatched and before a limpet or rescue is completed, the case should be filed as "Other".
  • If the client is destroyed due to NPCs or players, 

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• • after Rats are dispatched but after  a limpet or rescue is completed, the case should be filed as "Success".

Cases that can be

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You can mark these types of cases for deletion:

marked for deletion

Generally, cases where Rat(s) have not been dispatched can be marked for deletion using the command !md <case# or clientname> <reason> (see below for other related commands).

• PEBKAC PEBKAC - When a rat or other visitor mistakenly raises a ratsignal, or improperly uses the !inject or !grab commands.
• Duplicates - More than one case from the same client, usually caused by reconnecting using the IRC client in rescue mode, after the rescue has been cleared.
• Clients who change their mind - before we dispatch rats to their case. If rats have been dispatched, it is a valid case, and we record it as a success.
• Clients who immediately leave chat - Clients that start a rescue, but do not respond to our communications, or immediately leave IRC.
• Clients who have pushed the wrong button - i.e, their intent was just to chat with us, but they did not understand the green button, or want to see how the system works.

Cases that should NOT be deleted

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Cases where Rat(s) have been dispatched should be filed and assigned a rescue outcome:

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• Cases where the client changes their mind after rats have been dispatched on their case, either mind either because they choose to selfdestructself-destruct, or find a way to carry on their journey (Either through tips from the rats Rats or on their own). Record the rescue as a success.Clear case and file as "Other"

• Fake Calls - Calls which are intentionally created for purposes other than a legitimate need for fuel. ALWAYS clear these cases to the N/A rat, file the case as successfulALWAYS clear case and file as "Invalid", and then report the event to a Janitor.  These cases get filed regardless if Rats were dispatched or not.

  • Cat calls - Fake cases in an attempt to lure us out for target practice. 

  • Troll calls - Cases where a user intentionally creates a case for purposes other than requiring fuel. Typically these reasons include: personal amusement, attention, attempting to troll the dispatcher, or to generally disrupt the rescue channel.
    

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title	Regarding success marking

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This is a temporary work-around to limitations on the API, and a fix is being worked out. Cases that are attributed to "N/A" will not be counted on the leaderboard. Ensure that both the first limpet field and the "who arrived" field contain "N/A"

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