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- Treat all rescues as Fuel Rescues until additional information is known
- Once it's determined that repair is needed, confirm the following information with the client:
- That they're not located in a RES, CZ or other combat activity
- How much health their hull/canopy have
- Whether they have an equipped shield on their ship
- What type of ship they're flying
- Identify and confirm their distance to the nearest station they can dock at
- Evaluate items #2 and #3 above and determine if they can make it to the nearest station or not. It's Dispatches call (as usual) on if rats should be sent or not.
Once it's been determined that the client doesn't need fuel and just repairs, the client should be moved to #ratchat as it's not a critical situation. Only one rat needs to be sent to repair only cases. With low hull health, and not needing fuel clients can power their systems and shields back up for safety. It's also a good idea to have the client move away from any planet or other gravity so they're not forced to move to avoid further damage.
| Warning |
|---|
| If clients are in a RES, CZ or other combat activity they need to leave that area before repairs can be conducted. It's against our Ethos to participate in political or PvP activities, and repair limpets will fail if a ship takes damage during combat. Having them leave the combat zone helps keep us safe and avoid situations that can cause political situations. |
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