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- If Rats are dispatched, Fuel or Non-Fuel Rescues (e.g. Jumponium or , Emergency-repairs or Unstuck) should always be filed as valid cases.
- If a client is fueled or otherwise provided with jumponium, repairs or repairs other help (i.e. Rescued) by Rat(s) file the case as a "Success".
- When a rescue does not occur because the client was able to rescue themselves (i.e. make it to a station, star, etc.), changed their mind, or became unresponsive, after Rats are dispatched, the case should be filed as "Other".
- If the client is destroyed due to a lack of fuel, after Rats are dispatched, the case should be filed as a "Failure".
- If the client is destroyed due to NPCs or player attacks, after Rats are dispatched and before a limpet or rescue is completed, the case should be filed as "Other".
- If the client is destroyed due to NPCs or players, after Rats are dispatched but after a limpet or rescue is completed, the case should be filed as "Success".
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- PEBKAC - When a rat or other visitor mistakenly raises a ratsignal, or improperly uses the !inject or !grab commands.
- Duplicates - More than one case from the same client, usually caused by reconnecting using the IRC client in rescue mode, after the rescue has been cleared.
- Clients who change their mind (such as make it to a station or scoopable star, reboot/repair or otherwise save themselves even with help from us) - without before we dispatch dispatching rats to their case. If rats have been dispatched, it is a valid case (see above).
- Clients who immediately leave chat - Clients that start a rescue, but do not respond to our communications, or immediately leave IRC.
- Clients who have pushed the wrong button - i.e, their intent was just to chat with us, but they did not understand the green button, or want to see how the system works.
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- 15 minutes after a client leaves chat , and their name / system name are invalidimmediately.
- 2 hours after a client leaves chat immediately, and their name / system name are valid
- 12 hours after 1 hour after the client leaves chat mid-rescue.
- 24 hours after a LRR client fails to make a meeting time, and cannot be contacted.
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