...
- If Rats are dispatched, Fuel or Non-Fuel Rescues (e.g. Jumponium or , Emergency-repairs or Unstuck) should always be filed as valid cases.
- If a client is fueled or otherwise provided with jumponium, repairs or repairs other help (i.e. Rescued) by Rat(s) file the case as a "Success".
- When a rescue does not occur because the client was able to rescue themselves (i.e. make it to a station, star, etc.), changed their mind, or became unresponsive, after Rats are dispatched, the case should be filed as "Other".
- If the client is destroyed due to a lack of fuel, after Rats are dispatched, the case should be filed as a "Failure".
- If the client is destroyed due to NPCs or player attacks, after Rats are dispatched and before a limpet or rescue is completed, the case should be filed as "Other".
- If the client is destroyed due to NPCs or players, after Rats are dispatched but after a limpet or rescue is completed, the case should be filed as "Success".
...
- 15 minutes after a client leaves chat immediately.
- 12 hours after 1 hour after the client leaves chat mid-rescue.
- 24 hours after a LRR client fails to make a meeting time, and cannot be contacted.
...