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Closing cases is important so that we have accurate records of our successes, failures and other cases.   

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• Cases where the client changes their mind either because they choose to self-destruct, or find a way to carry on their journey (Either through tips from the Rats or on their own). Clear case and file as "Other"

• Fake Calls - Calls which are intentionally created for purposes other than a legitimate need for fuel. ALWAYS clear case and file as "Invalid", and then report the event to a Janitor.  These cases get filed regardless if Rats were dispatched or not.

  • Cat calls - Fake cases in an attempt to lure us out for target practice. 

  • Troll calls - Cases where a user intentionally creates a case for purposes other than requiring fuel. Typically these reasons include: personal amusement, attention, attempting to troll the dispatcher, or to generally disrupt the rescue channel.

When to close inactive cases

A case that has been inactive for too long should be closed and filed. If the client returns, a new case should be generated. Cases should be closed according to the following guidelines:

• 15 minutes after a client leaves chat, and their name / system name are invalid.
• 2 hours after a client leaves chat immediately, and their name / system name are valid
• 12 hours after the client leaves chat mid-rescue.
• 42 hours after a LRR client fails to make a meeting time, and cannot be contacted.

Associated Commands

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