Reminder for new dispatchers: consider using a private group (PG) when rescuing a client in Community Goal systems or other systems with a high degree of CMDR activity.

Permit locked Systems and Regions: Permit-systems

The following systems are part of the access restricted starter area: Azoth, Dromi, Lia Fail, Matet, Orna, Otegine, Sharur, Tarnkappe, Tyet, Wolfsegen.

These systems can not be entered by accounts that have not started in them or have at some point chosen to leave them.

The premiere tool for monitoring rescues!

Note: Now requires a drilled rat account to access.

https://dispatch.fuelrats.com/

Note: If the web board numbers no longer match the BOT's numbers, use "!reindex" in IRC to update the case numbers.

Not sure when to !md or !clear a case, check this out: How to File Cases / When to !md, !invalid and !delete cases

The N/A rat is now supported by the !clear command. When an invalid case happens, just use "!clear <case> N/A"! REMEMBER: Always ensure there is an inject or a note explaining the situation of the case!

Thanks to Edmonson for all of his effort keeping TweetSqueak functional. And thanks to Tivec, Mecha now has all of Tweety's functionality and more.

The preferred method for tweets should now be !tweetcase <case number|client nick> which will tweet a preformatted message including the case's platform and distance from the case's landmark system (i.e. Fuelum, Sol, Colonia, etc.). !tweet is still functional and can be used in the event that rats are needed for multiple cases (such as on Xbox or PS4).

See Mecha's Command Reference for more information.

If a client is using a E:D version that doesn't support Latin characters or needs a debrief translated by another Rat, the #debrief channel can be used in those cases. Please /part the channel after the debrief is completed.

We also have some dispatch and debrief manuals:

Russian

German

See this guide that Masterloon put together on calculating SC travel times for long distances

Please check on the status of cases or get case information in PM with Mecha, whenever possible. Using !list or !quote in our public channels spams the channels with information that doesn't need to be there and can give anyone watching information about cases. Remember that Rats aren't necessarily the only ones who are in our channels.

Mecha can be accessed via PM by typing: /msg MechaSqueak[BOT], followed by the appropriate command such as list -i or quote <case>

Commands that are helpful to multiple Rats such as !search should be used in #ratchat for all to see. It also would be good experience to learn common system names, naming conventions and common client errors so that !search doesn't even need to be used.

Our Stats are back!  Click here

SOP is updated for rescues related to DWE2: Distant Worlds Expedition 2 (DWE2) SOP

Getting Client Location/Journal Reader (22 December 3304)

Console Planetary CR's (4 August 3303)

Streaming and Recording Guidelines (29 April 3304)

Unassigning Rats (21 April 3304)

Donations on Rescues (27 March 3304)

Clarification of anti-PvP policy while on rescues (27 March 3304)

Who you gonna call? (Signals and their uses) (12 March 3304)

Do Not RevFR or Message Clients Leaving Chat (6 Mar 3304)

Philosophy of Dispatch (11 Feb 3304)

TFPs on Non-CR Cases (12 Jan 3304)

Clients Entering Through #ratchat (9 Dec 3303)

Check out the Fuel Rat's Honours page if you want a physical representation your service as as Fuel Rat.

To join the Fuel Rats squadron you must both apply in-game (FUEL) and fill out the form at https://t.fuelr.at/squadronapply using your Fuel Rats account. Please read the terms of squadron membership carefully. 

Thanks to an unknown benefactor we now have a presence in Colonia. Specifically Rodentia, with the planetary station named Surly's Nest. Come visit and drop off your exploration data. Snickers are waiting in the back room.

If you are eligible you can claim your decal code by logging into your rat account on our pages and punch in the button for it (but be gentle and punch it only once). Also note that Xbox and PS4 users should now redeem the codes from the the in-game store.

http://t.fuelr.at/decals

PC Code Redemption: http://t.fuelr.at/redeem

Xbox/PS4 Code Redemption: Use in-game store

This unofficial training can be especially useful for Ratlings before their drill, but in no way should make them feel pressured to complete their drill before they're ready.  As always, this training is 100% optional and voluntary. This training is not required in order to rat or dispatch.

Training Opportunities

We have our own Pastebin: https://paste.fuelrats.com/

Be sure to save the file and change the extension to .txt before sharing.

Check these out:

The "I have a great idea" page

A technical look at SOP

If your idea isn't on those pages, submit a request for a new feature to Mecha, Website, or anywhere: Feature Request 

You'll need a JIRA account to submit a new feature: https://jira.fuelrats.com/login.jsp

FDev is investigating issues with wing insancing and has request verbose netlogs for any rescues where we experience issues. This will apply to PC, Xbox and PS4 rescues. Please follow these steps to support this effort:

1. Follow the guide here: Instance Problem Reporting
2. Report any instancing issues with clients using the procedure outlined in the guide, and submit an issue here